frequently asked questions

• Shipping Details:

We're delighted to offer free standard shipping for orders over $59 within the United States. A flat rate of $10.00 will be charged for orders below $59.00. For shipments to Hawaii and Alaska, a shipping fee of $15 will be applicable. However, orders exceeding $300 to Hawaii and Alaska will enjoy free shipping.

• Delivery within the United States:

Orders within the United States are dispatched from various local warehouses throughout the country. Please be aware that shipping to Hawaii and Alaska may experience additional delivery time due to geographical factors and transportation logistics. While we strive to expedite these shipments, kindly allow for extended delivery times. Please note that we do not currently ship to Puerto Rico and the US Virgin Islands.

• Exciting News:

Stay tuned for upcoming updates as we plan to extend our shipping services to more destinations in the near future!

• In most cases, our carrier partners deliver orders within 3-5 business days once they are shipped. Please note that shipping to Hawaii and Alaska may require en extended delivery period.
• It's important to acknowledge that certain shipping delays may be beyond our control. Deliveries during or after holidays or to regions affected by severe weather conditions might require extra time. We suggest keeping a close eye on your shipping updates here.
• Haven't received your tracking details? Feel free to contact us at support@withomed.com or connect with a live chat agent.

• Track your order by clicking here.
• If you haven't received your shipping confirmation, please check your spam/junk folder. Or you can reach out to us via email at support@withomed.com.
• Concerned that your order might be lost or experiencing transit delays.
• While our carriers typically deliver within 3-5 business days, we know that shipping delays can be inevitable. Any inquiries related to your shipment should initially be addressed directly with the carrier.
• Please understand that we are required to work within the processes of our carrier. If your order hasn't arrived within 10 business days, and you've already contacted the courier, inform us at support@withomed.com.

• Our fulfillment team is working to dispatch your shipments promptly. Once an order is confirmed, we are unable to alter the order or shipping information. However, feel free to reach out to us at support@withomed.com or engage with a live chat agent as soon as possible. We'll explore the possibilities. If your order hasn't been shipped yet, we'll make an effort to accommodate the changes. You can cancel an order before it is processed.
• If your order has already been shipped, don't worry! You can still contact the courier to reroute it using the tracking link provided in your shipping confirmation email.
• Please note that we can only dispatch your order to the address specified in your order. If you've provided an incorrect address and the package is delivered there, regrettably, we are unable to retrieve it. Therefore, kindly review your address details carefully.

We are dedicated to enhancing our service and ensuring a positive shopping experience for our customers. Our courier partners encompass USPS, UPS, PRIORITY MAIL, DHL, and FedEx,etc.

We now accept payments through PayPal.

Unfortunately, we do not accept these services. For all online transactions, full payment must be completed before shipment. Installment plan are not available.

• If you forgot to include your promo code during checkout, reach out to our customer team at support@withomed.com or live chat agent, providing your order number and details of the offer. We'll work to find the most suitable solution for you!
• Please be aware that only one discount code can be applied per order.

• We assure that if our products are used as intended, they will be free from defects in materials and workmanship for one year and a half (excluding accessories, consumables, gifts, etc.) from the purchase date for new products. This warranty does not cover general wear and tear or damage resulting from misuse, modifications, or improper maintenance.
• If you believe you have received a defective product, we will either repair or replace the defective product or its components in line with the terms of this limited warranty. The replacement product is warranted for the remaining unexpired period of the original product's warranty.
• This warranty is only applicable to the original purchaser of the product who buy directly from withomed.com. Warranty claims for products purchased from unauthorized sellers, including unauthorized websites, may be rejected. This limited warranty does not guarantee that the product's operation will be uninterrupted or error-free.
• Please be aware that this limited warranty is the only warranty applicable to our products.

• Reach out to our customer support via email or chat with us online during our business hours (9:00 am - 8:00 pm, UTC/GMT+08:00, Monday to Friday). Email: support@withomed.com.
• Include photos of the ordered products and send it to us via email for their condition confirmation.
• We typically respond within 12 hours on business days and within 72 hours on weekends. Our team will guide you on the return and exchange process based on your specific requests.
• All goods, including parts and attachments, must be returned to us using express delivery. Ship the product to the address provided.
• Furnish us with the tracking number for the return shipment. Once we receive the returned items, a refund will be processed through your original payment method (credit card/debit card/PayPal).
• Our commitment is to provide the best service for our customers. Feel free to contact us if you have any inquiries.

WITCAREMED provides all-in-one smart medical healthcare solutions for hospitals, physician offices, and home-settings. We offer a wide range of smart medical devices which are integrated advanced technology, such as monitoring devices-ECG, EKG, and body composition analyzer, etc.

• FDA (with a unique k number), CE certificate;
• ISO 13485 system certificate;
• FSC(Free Sales Certificate);
• Other authorizations, Declaration of Conformity (DOC), etc.
• FCC (for wireless applications), RoHs, and more.

We take pride in ensuring that all our devices and services adhere to a spectrum of regulatory standards, encompassing quality, compliance, reliability, and safety, among other essential criteria.

Manuals and videos download, click here, please.